Chitraagni

Chitraagni Legal

Refund Policy

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Refund Policy

Last updated: April 11, 2026

1. Overview

Chitraagni is a digital SaaS product. Access is typically granted immediately after successful registration or payment.

Because of the nature of digital services, refunds are generally not provided once access has been granted.

2. General Refund Position

As a standard rule:

  • subscription charges are non-refundable after service access begins
  • partial-month usage is generally not refunded
  • unused time in an active billing cycle is generally not refunded

3. Exceptions

We may review refund requests on a case-by-case basis where:

  • the service was materially unavailable due to technical failure
  • duplicate or incorrect charges occurred
  • access could not reasonably be delivered after payment
  • exceptional circumstances justify manual review

Approval of a refund is at our discretion unless otherwise required by law.

4. How to Request a Refund

To request a refund, contact contact@hoid.app with:

  • the email address used on the account
  • the payment date
  • the issue you experienced
  • any relevant transaction reference

5. Review Timeline

We aim to review refund requests within a reasonable time. If a refund is approved, it will usually be processed through the original payment method where possible.

6. Contact

Hoid Solutions
Mahbubnagar, Telangana – 509001
India